Fire Prevention Client Satisfaction Survey

Our mission at Fire Prevention Services is to provide the highest quality service possible. We are requesting your honest and sincere feedback related to your experience with our service.

Your feedback will assist us in improving the service we provide.

Please be assured all information you share will remain confidential. If you would like us to follow up with you, please fill in your contact information below.

Fire Prevention Client Satisfaction Survey

What services were provided to you?

Inspection

Plan Review

Permit

Training

Other…

Feedback

On a scale of 1-4 (1-Poor,2-Average, 3-Good, 4-Exceptional), please rate the following statements. If not applicable, please select N/A.

Questions	1 - Poor	2 - Average	3 - Good	4 - Exceptional	N/A - Not Applicable
1. The timeliness of services provided was____.	1 - Poor	2 - Average	3 - Good	4 - Exceptional	N/A - Not Applicable
2. Staff communication was _____.	1 - Poor	2 - Average	3 - Good	4 - Exceptional	N/A - Not Applicable
3. The staff made a(n) ____ effort to understand my questions and concerns.	1 - Poor	2 - Average	3 - Good	4 - Exceptional	N/A - Not Applicable
4. The professionalism of the staff was____.	1 - Poor	2 - Average	3 - Good	4 - Exceptional	N/A - Not Applicable
5. Quality of services provided was _____.	1 - Poor	2 - Average	3 - Good	4 - Exceptional	N/A - Not Applicable

Additional comments or suggestions:

Contact Information (optional)

Name

Phone Number

Email Address